Frequently Asked Questions

• What is your return and exchange policy?
  Hassle free returns or replacement for non-customized orders, Client pays for shipping cost or drop off within Montreal, no restock fees are charged. 

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• How long will it take to receive my order?
  - 1 day to prepare your order
  - 2-8 days for delivery

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• Do you offer international shipping?
  Yes, international shipping can take up to 12 days depending on your location.

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• What should I do if I receive a damaged or defective item?
  Contact us at mtlgiftsshop@gmail.com with your order number and an image of the item. We will surely make things right for you.

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• Can I pick up my order instead of having it shipped?
  Yes, you can pick up your order in Montreal at an agreed location around the H3T or H3W postal codes, after placing your order contact us at MtlGiftsShop@gmail.com with your order number date and time you are able to pick up your goods and we will reply you with confirmation and details.

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• Do you have a physical store?
  No, we create products only after you place an order, which saves on environmental waste and ensures you get a fresh product, this is how it is possible to provide you high quality products at the lowest possible cost.

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• Do you offer bulk or wholesale discounts?
  Yes, for orders of more than 10 items, we offer a discount and free shipping upgrade. Contact us for a price and lead time estimate.

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• How can I contact customer service?
  Email us at MTLGifts Email.
   

• I love your products but I am a student and cannot afford it :'(
  ​Email us, sometimes we have returns or extra items generated during the testing period, we may be able to donate it. ​